Products
All our products are made in small batches, and due to the seasonality of many of our ingredients there may be times when we are unable to produce certain lines until the year’s harvest is ready, and so at busy times such as Christmas and New Year, we may be low on stock. We will do our very best to fulfil all requests according to product availability. If we can’t supply specific items, we promise to let you know as soon as we can to arrange an alternative or a refund.

Delivery
We aim to dispatch your order within 3 working days of receipt of your order for standard delivery, subject to stock availability and external forces beyond our control. We cannot dispatch on weekends.
Please note that deliveries will be made to the address as you have entered it and we will not accept liability for any failed or late deliveries due to inaccurate address details. Always provide a contact telephone number so that our courier can get further directions if necessary.
We can deliver to all addresses within the UK.
We endeavour to ensure that your order is well packaged, however in the unlikely event that your package is damaged, please contact us immediately quoting your order number by email to harry@gingerbeardpreserves.co.uk or telephone and ask for Harry.

Prices and Payment
Our prices are all in sterling, include VAT where applicable and are exclusive of postage and packing unless stated otherwise. Every care has been taken to ensure that all prices on our website are accurate, but if an error occurs we will supply your goods at the lower price. Payments can be made using Maestro, Switch, Delta, Solo, Visa or MasterCard and our done via PayPal.

Cancellation
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

General Information
By placing an order with us you are agreeing to accept these terms and conditions. Please do not use or access this website if you do not agree with our terms and conditions.
These terms do not affect your statutory rights.
We reserve the right to amend or remove any section of the terms and conditions without prior notice. We encourage you review these terms and conditions each time you place an order.

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